Reporting Specialist

United States, NC, Raleigh

Job Description

This role is responsible for maintaining Business Intelligence (BI) reporting solutions, utilizing MicroStrategy to support CounselLink customers’ analytical and reporting needs. Support of reporting functions, output, dashboards, enhancements to reports (based on customer requests), and trouble-shooting reporting problems to resolution are critical tasks required of this role.  SQL knowledge paired with reporting familiarity and the CounselLink application will be used in this role to drive issues to resolution. The Report Specialist is responsible for design, development, testing, maintenance, and support of enterprise-wide data analytics and reporting solutions.  Successful candidates must demonstrate skill in SQL and a clear understanding of BI and Data Warehouse operating environments and related technologies.




•Write custom SQL for report creation and troubleshooting

•Communicate clearly and effectively with both business users and technical teams through all phases of the development lifecycle

•Perform detailed troubleshooting, data analysis, validation, and identify data quality issues

•Pro-actively recommend solutions that could prevent custom, non-scalable reports

•Participate in testing for development activities

•Attend stand up meetings as required to discuss current reporting needs

•Use MicroStrategy:

  •  To develop and troubleshoot reports, graphs, dashboards, and scorecards
  •  To build metadata -metrics, filters, objects, prompts etc.
  •  To tune queries to run efficiently in a large data volume environment

•Mentor and train team members as needed

•Develop a deep understanding of the source systems that pass data to the reporting systems and the relationships within the data

•Support and manage special projects, ad-hoc management reporting requests, and issue resolution

•Maintain documentation and tracking for reporting requests

•Remain up-to-date with all current and planned functionality within the supported reporting systems, and identify potential opportunities and benefits through its utilization

•Additional duties as assigned 



Competitive salary plus comprehensive benefits package to include:

• Medical/Dental/Vision

• Quarterly 401K Match

• Paid Time Off

• Paid Holidays

• Two Paid Volunteer Days

• Employee Stock Purchase Plan

• Employee Assistance Program

• Health Spending, Flexible Spending & Commuter Spending Accounts



• SQL Proficiency

• Understanding of relational databases, with experience with data modeling and architecture

• Proficient in Business Intelligence (BI) architecture including dashboard and report development

• Familiarity of reporting tools such as Microstrategy, Crystal Reports, Cognos, etc

• Strong analytical/quantitative skills – problem solving skills are crucial to success

• Strong communication skills (verbal and written) – ability to express complex ideas in simple terms

• Demonstrated ability to work well independently, as well as partner with others as a team

• Bachelor’s degree in Computer Science, Management Information Systems, or similar field preferred

• Application Support experience preferred

• 2 years of reporting experience preferred


This position is part of LexisNexis Legal & Professional Global Operations which encompasses editorial, production services, content operations, customer service and support, content acquisition and licensing, print manufacturing, warehousing, and distribution services. LN L&P Operations’ mission is to deliver world class performance that builds superior customer value and competitive advantage in support of the business unit strategy.


LexisNexis Legal & Professional ( is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of Reed Elsevier, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide.


LexisNexis, a division of Reed Elsevier is an Equal Opportunity/Affirmative Action Employer.

Job number: EXA0006F
Category: IT/Technical & Product Development
Location: United States, NC, Raleigh
Date: January 17, 2015

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